Delete your Lapin account

Lapin is published by Ternaire inc. (Brossard, Québec, Canada). You can delete your account and your server data at any time: from the app, or by email if you no longer have access to it.

In the app

1. Open Lapin, then Profile › Settings › My data.
2. Tap “Delete my account”, read what happens, then “Request deletion”.
3. Sign in again with your Google account when the app asks you to: a recent sign-in is required for this operation.
4. Confirm through the link in the email sent to your account's address. Erasure only starts when you follow that link.

What happens next

• A 30-day grace period runs. Signing back in during that time cancels the request; a reminder email goes out before the deadline.
• When the deadline passes, your whole server record is erased: profile, goal, programmes, synced sessions, conversations with the coach, XP and badges. Your Lapin account is closed.
• Your subscription is not cancelled with the account: cancel it in the Play Store (Manage subscriptions). Google Play keeps your purchase history under its own rules.

What remains, and for how long

• On your phone: your history, your settings, your photo and your birth year remain until you uninstall the app. Your Android backup, under your Google account, stays under your control in Android's settings.
• In Health Connect: what Lapin wrote there, if you had connected it, is managed in Health Connect.
• On our servers: the technical logs (30 days) and a technical backup copy (7 days at most) erase themselves.
• At Anthropic, the provider of the coach's artificial intelligence model: the data of each request is deleted within 30 days.

Without access to the app

Write to privacy@ternaire.ca or vieprivee@ternaire.ca from your account's email address: that is how we verify your identity, without asking for anything more. You receive an acknowledgement within 5 business days and an answer within 30 days; the same 30-day grace period applies.

Keeping a copy, or erasing only part

• Before deleting your account, you can export your data: My data › Export my data (a ZIP file with “lapin.json” and one GPS track per session).
• To remove only your photo or your birth year, edit your profile; to stop location, Health Connect or the diagnostic log, switch them off in the app or in the device's settings. A recorded session cannot be erased individually.

Everything is detailed in Lapin's privacy policy.

English translation — the French version is the authoritative one.